CX TrendsEmployee ExperienceTechnology StrategyAmazon’s Dance Controversy: Viral Backlash Lessons for CX LeadersEditorFebruary 20, 2026February 20, 2026 by EditorFebruary 20, 2026February 20, 2026047 When Viral Videos Ignite Global Backlash: What CX Leaders Must Learn from Amazon’s Dance Controversy Imagine this: You’re a CX director scrolling X during your...
