ELIVAAS Elevates Guest Experience with Hotelogix Cloud for Centralized Group Management
In the competitive hospitality landscape, customer experience (CX) often determines loyalty and long-term success. Today’s travelers expect more than just a place to stay—they crave seamless, personalized, and consistent service across every touchpoint. Recognizing this shift, ELIVAAS, a fast-growing luxury villa and apartment management startup in India, has made a strategic technology leap. By upgrading to Hotelogix’s multi-property management system, ELIVAAS is setting new standards in CX, operations, and scalability.
A Modern Brand Rooted in Tradition
ELIVAAS is not just another hospitality brand. Founded by industry veterans Ritwik Khare and Karan Miglani, the company was born from a clear insight—India lacked curated luxury stays that combined comfort, curation, and culture. Since its inception, ELIVAAS has committed to bridging this gap.
Importantly, their model is tech-enabled yet human-first. While advanced tools drive operations behind the scenes, the front-end remains warm, personalized, and culture-rich. In fact, this dual approach is central to the CX philosophy ELIVAAS upholds.
Their offerings—ELIVAAS, ELIVAAS privé, and Alaya Stays by ELIVAAS—cater to a wide range of guest expectations. Whether it’s an exclusive private villa or a heritage apartment, each property delivers immersive experiences anchored in local flavor and modern hospitality.
Expansion Created a CX Challenge
In under two years, ELIVAAS built a portfolio of 400+ properties across eight Indian states. That growth alone is impressive. However, such rapid scaling brought an operational challenge: how to deliver consistent CX across all properties.
Managing multiple locations with varying sizes, teams, and regional needs can easily disrupt guest satisfaction if not handled correctly. ELIVAAS knew it needed a centralized cloud platform to ensure their service vision remained intact as they scaled.
That’s where Hotelogix entered the picture.
Why ELIVAAS Chose Hotelogix
With a sharp eye on delivering consistent guest delight, ELIVAAS opted for Hotelogix’s centralized multi-property management system. Unlike traditional PMS solutions, Hotelogix provides a single dashboard view, empowering ELIVAAS to:
- Standardize operational processes
- Monitor real-time performance metrics
- Optimize inventory and resource usage
- Ensure seamless booking and check-in experiences
Furthermore, Hotelogix’s cloud architecture allows easy access across locations, giving leadership centralized control without micromanagement.
According to Ritwik Khare, “Our vision is to redefine luxury stays by combining best-in-class technology with hospitality excellence. That vision led us to choose Hotelogix. Now, with a centralized view, we can manage guest experiences more proactively, ensuring that our brand promise holds true at every property.”
Streamlining Guest Journeys, End to End
With Hotelogix, ELIVAAS now delivers streamlined and intuitive guest journeys. From the moment a guest explores a property to the final checkout, every step is digitally enabled and thoughtfully designed.
Thanks to the system’s intelligent features, ELIVAAS can now:
- Automatically sync availability and rates across platforms
- Minimize overbookings and human errors
- Offer faster check-in and personalized upsells
- Track guest preferences and customize future stays
All these touchpoints are crucial in building a relationship-driven hospitality experience, where technology works in harmony with attentive service.
Enabling Smarter Decision-Making
Another major benefit of Hotelogix is its powerful analytics dashboard. ELIVAAS can now monitor occupancy rates, booking trends, and team performance across properties in real time.
This capability is crucial not only for daily operations but also for strategic decisions. For instance, knowing which property performs best in a certain season helps ELIVAAS tailor offers and improve guest targeting.
Moreover, centralized reporting allows quick identification of CX gaps, enabling the brand to respond faster and more effectively than before.
Preparing for Global Expansion
ELIVAAS has no plans to slow down. In fact, the next chapter involves expansion into international markets. With destinations carefully chosen for their blend of heritage, luxury, and experience, ELIVAAS aims to bring Indian warmth and CX innovation to global travelers.
However, international growth demands operational maturity. Different geographies mean diverse guest expectations, regulatory complexities, and dynamic demand curves. Here again, Hotelogix serves as a critical enabler. Its flexible and scalable architecture positions ELIVAAS to manage cross-border operations effortlessly, while retaining the essence of its brand.
A Partnership of Shared Vision
Aditya Sanghi, CEO of Hotelogix, expressed excitement about the collaboration. “ELIVAAS represents the next generation of hospitality—where luxury meets agility. We’re proud to support them in operational modernization and customer experience transformation.”
This partnership is more than a technology upgrade—it’s a strategic alignment between two visionaries committed to guest-centric growth.
The Bigger Picture: What This Means for Indian Hospitality
ELIVAAS’s move signals an important shift in India’s hospitality space. As more independent and boutique brands emerge, the need for smart, scalable tech solutions becomes critical. But technology alone is not enough. It must work toward one goal: elevating the guest experience.
This is where ELIVAAS stands out. It has embraced cloud tech not just for efficiency but to make every guest feel seen, heard, and valued—no matter where they stay.
Final Thoughts
In an era where travelers value experience over expense, brands like ELIVAAS show what future-ready hospitality looks like. Their partnership with Hotelogix highlights how CX, when powered by intelligent technology, can become a brand’s strongest differentiator.
As ELIVAAS continues to scale, its commitment to people-first, tech-enabled luxury will likely inspire a new wave of hospitality innovation across India and beyond.
Learn more about Hotelogix and its cloud-based hospitality solutions at www.hotelogix.com.
