Unlocking Experience Innovation: Inside Honeywell’s Nationwide Building Automation Xpress Roadshow
CX Meets Real-World Infrastructure Challenges
Imagine stepping into a commercial high-rise where every fire alarm, security gate, and energy control responds instantly to real-time needs. For CX professionals, this scenario is no longer science fiction but a pressing real-world challenge. Building managers, facility operators, and tenant organizations across India are grappling with the need for seamless safety, efficiency, and sustainability—all underpinned by automation and smart building automation technologies.
Business leaders know that the difference between merely surviving and thriving often hinges on how quickly critical building systems respond to evolving needs and community expectations. From front-line staff managing emergency alerts to executive teams strategizing around data-driven sustainability, the user experience inside smart buildings is rapidly transforming the face of property management.
This week, Honeywell India threw a powerful spotlight on these challenges at the Honeywell Growth Symposium 2025 in Bengaluru, launching their bold new Building Automation Xpress Roadshow. The message was clear: innovation in CX and EX is advancing at the speed of business, and future-ready organizations must embrace hands-on technology to stay ahead.
CX and EX: Why Building Automation Matters More Than Ever
Today’s connected infrastructure environments demand more than just reliable hardware. Customers expect fully integrated experiences, smooth onboarding, and real-time support on everything from access control to energy management. Employees, too, want intuitive systems that reduce repetitive tasks, automate safety protocols, and free up time for value creation.
According to McKinsey, buildings account for nearly 30% of global energy consumption and over one-third of greenhouse gas emissions. With sustainability mandates tightening and business resilience priorities rising, forward-thinking organizations are shifting toward automation for both cost savings and enhanced occupant experience.
In a recent survey of facility managers by JLL India, 74% cited user comfort, rapid emergency response, and digital access convenience as their top priorities when evaluating technology upgrades. Honeywell’s approach—putting advanced fire detection, video surveillance, and building management systems directly in front of users—reflects a new reality where solution adoption is as much about customer experience as it is about technical prowess.
Inside the Growth Symposium: Leadership, Collaboration, and Co-Innovation
The Honeywell Growth Symposium 2025 brought together industry leaders, CX champions, and technology experts. It was two days of strategic workshops and lively panel discussions. Day one opened with expert commentary from Ashish Modi (President, Honeywell India). And Bilal Hammoud (President and CEO, Honeywell Building Automation). It was about emphasizing India’s pivotal role in digital transformation and automation.
Attendees explored pressing questions: How do organizations balance speed with security when rolling out new solutions? Where do sustainability and CX intersect for shared value? What can facility managers learn from global best practices in automation and experience management?
One highlight included a collaborative design session. It was led by Shailen Chauhan (Chief Commercial Officer, Honeywell Building Automation). And Atul Pai (VP & GM for India, ASEAN & East Asia). Teams worked through “CX Pain Point Mapping”—a hands-on exercise. Here participants identified bottlenecks in legacy systems. hen mapped how Honeywell’s integrated suite might resolve real-life operational and experience roadblocks.
The Roadshow: Experience-First Engagement
Unlike static trade shows or remote webinars, Honeywell’s Building Automation Xpress Roadshow is an immersive, on-the-ground campaign. Think of it as a mobile CX lab. Over the next several months, the roadshow will cover 9,000+ Km and visit 16 major Indian cities. Each stop features on-site product showcases tailored to local infrastructure needs.
Here’s what makes the roadshow stand out:
- Live Demonstrations: Fire detection alarms, STQC-certified surveillance cameras, and advanced access solutions are installed in mock environments, enabling visitors to interact with them as end users.
- Data-Driven Decision Support: BMS controllers and dashboards display real-time analytics, showing how building performance improves with automation—giving CX and EX professionals data to guide faster, more confident decisions.
- Customization by Region: Each city event features insights specific to local market priorities—energy efficiency in Mumbai’s commercial sector, rapid emergency deployment for healthcare campuses in Chennai, or access control sophistication for high-security sites in Delhi.
Expert Commentary: The State of CX/EX in Indian Smart Buildings
Ashish Modi, President of Honeywell India, commented: “Today’s building user isn’t just looking for safe, efficient infrastructure—they expect personalized experiences and rapid solutions. Automation empowers organizations to deliver those demands, boosting both customer ‘wow’ factors and employee productivity.”
Industry expert Dr. Sujata Rao (CX strategist, Bengaluru) adds: “Smart buildings are shifting the CX lens from afterthought to core value. When operators can resolve alerts in seconds and tenants enjoy frictionless access, brand trust skyrockets.”
Data and Case Studies: CX Wins from Automation
Let’s drill down into a case study:
Bengaluru’s Tech Park district recently upgraded its legacy fire safety and access systems with Honeywell’s integrated suite. In less than six months, emergency response times improved by 41%, unauthorized access incidents dropped by 28%, and tenant satisfaction scores rose to a five-year high.
A hotel in Mumbai, after deploying STQC-certified video surveillance and data-integrated BMS, lowered energy costs by 15% compared to previous quarters, while front desk staff reported spending 30% less time manually onboarding guests through security protocols.
CX Application: Actionable Insights for Professionals
How does building automation turn into real CX and EX value? Here are three actionable principles:
1. Prioritize Training and Involvement
Equip facility teams and front-line staff with direct product experience. Host regular demo days and encourage hands-on feedback to nurture adoption and reduce change resistance.
2. Use Analytics to Personalize Experience
Leverage BMS dashboards and surveillance data to identify usage spikes, downtime, or safety gaps. Replace one-size-fits-all procedures with segmented support, ensuring every occupant gets the comfort, safety, and efficiency they desire.
3. Customize Solutions by Environment
Don’t settle for generic deployments. Adapt technology showcases and rollouts to the specific needs of each site—whether healthcare, manufacturing, educational campus, or hospitality—then map experiential outcomes directly to business goals.
Best Practices: Accelerating CX, EX and Brand Trust
Successful organizations use building automation to deepen stakeholder trust, sustain engagement, and deliver standout experiences:
- Conduct periodic CX journey reviews, analyzing onsite events for bottlenecks.
- Launch mobile innovation labs to test technology in real-world settings, as Honeywell’s roadshow demonstrates.
- Establish fast feedback loops with tenants and staff—rapid issue resolution boosts loyalty and retention.
- Make sustainability a shared value, communicating how automation progress benefits both users and communities.
- Always tie technological upgrades directly to improved customer and employee experience metrics.
Conclusion: The Road Ahead for CX Innovation
As Honeywell takes its innovations nationwide, CX and EX professionals are challenged—and inspired—to rethink what’s possible inside India’s evolving smart infrastructure. Whether optimizing a single building or managing a multi-city property portfolio, the rise of experience-first automation offers a clear path to stronger engagement, lasting loyalty, and measurable business results.
Stay tuned for updates from the roadshow. And for CXQuest.com readers, now is the time to champion smart building strategies not just as operational upgrades, but as transformational journeys for everyone who steps through the door.
Practical Takeaways for CX/EX Leaders:
- Organize hands-on product demos to accelerate adoption and engagement.
- Use data from building systems to proactively support customer and employee needs.
- Align every technology upgrade with strategic CX and EX outcomes—make each investment count.
The future of building user experience is here, and it’s rolling into every major city—one innovation at a time.
