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Struggling with AI agent ROI or governance risks?
This hub curates CXQuest’s deepest AI coverage—from Zoho’s MVX frameworks to real-time voice bots and 2026 agentic predictions. CX leaders: Build trust, scale empathy, measure outcomes.
What You’ll Learn
- Proven AI frameworks from Zoho, Exotel, Agora leaders
- Agentic AI playbooks for contact centers and content
- ROI metrics beyond CSAT (adoption, churn, NDR)
- Governance to balance innovation with compliance
Featured Clusters
- MVP to MVX: Zoho’s Prashanth Krishnaswami on experience-first AI → Read Interview
- Real-Time AI Voice Bots: Agora + Exotel revolutionizing CX → Agora-Exotel Deep Dive
- Agentic AI in CX 2026: Multimodal engagement predictions → CX 2026 Trends
- AI Content Optimization: Governance + personalization → AI Agent Integration
- AI Safety Frameworks: Risk management for CX leaders → AI Safety in CX Tools
Hub Archive (Latest 6)
| Date | Title | Key Insight |
|---|---|---|
| Dec 20, 2025 | Culture Transformation in CX: Annette Franz | AI + employee understanding |
| Nov 15, 2025 | Agora/Exotel AI Voice Bots | Real-time multilingual CX |
| Sep 26, 2025 | AI Agent Content Governance | SEO + compliance automation |
| 2025 | Hemen Ashodia on AI CX | Enterprise-scale deployment |
| 2025 | CX 2026: Agentic AI Trends | Multimodal + predictive CX |
| 2025 | Remote MCP: Google CX Architecture | AI data unification |
CX Leader Action Steps
- Audit: Map your AI stack against MVX principles today
- Unify: Build 3 data hubs (marketing, service, partners)
- Scale: Start AI in repetitive roles, measure EX friction drop
- Measure: Track adoption + NDR, not just NPS
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