Aerogen’s Expansion to India: Transforming Respiratory Care with a CX-Driven Approach

Aerogen, a global leader in aerosol drug delivery, has officially launched its India headquarters in New Delhi. This expansion represents a significant investment in the APAC region and a strong commitment to advancing respiratory care in India. With this move, Aerogen aims to revolutionize patient care, improve healthcare provider experiences, and establish a customer-first approach in the Indian medical landscape.

Why Aerogen’s Expansion Matters for Indian Healthcare

Respiratory diseases are a major health concern in India, with over 55 million people suffering from chronic obstructive pulmonary disease (COPD). Additionally, conditions like asthma, pneumonia, and respiratory distress continue to strain the healthcare system. Many hospitals and clinics struggle with outdated drug delivery methods, leading to inefficient treatment and prolonged patient suffering.

By introducing its globally recognized vibrating mesh nebulizer technology, Aerogen offers a breakthrough in respiratory drug delivery. This technology ensures better drug absorption, reduced wastage, and improved patient outcomes. Already the standard of care in Europe and the USA, Aerogen’s drug delivery system now empowers Indian healthcare providers to deliver superior respiratory treatment.

Enhancing Accessibility to Advanced Respiratory Care

Hospitals across India face significant challenges in accessing the latest respiratory technologies. Traditionally, medical institutions import high-end devices at high costs with limited localized support. However, Aerogen’s physical presence in India eliminates many of these barriers by:

• Providing direct access to cutting-edge respiratory drug delivery solutions.
• Ensuring hands-on training for medical professionals to integrate advanced treatments seamlessly.
• Creating localized customer support teams to assist hospitals and clinics efficiently.

With a dedicated team in India, Aerogen is reshaping the patient journey by making advanced respiratory care more accessible, effective, and patient-friendly.

A CX-First Approach: Localized Solutions for Indian Healthcare

Aerogen’s India expansion is not just about selling medical equipment. Instead, it focuses on creating a sustainable healthcare ecosystem built on strong customer experience (CX) principles. To ensure maximum impact, Aerogen has:

• Established a team of clinical experts, commercial specialists, and marketing professionals in India.
• Designed a modern, patient-centric office space to foster collaboration, learning, and innovation.
• Partnered with leading Indian hospitals and research institutions to drive better adoption of its technology.

This approach guarantees a strong CX foundation, ensuring that healthcare providers receive real-time support, practical training, and seamless technology integration.

The India Headquarters: A Hub for Innovation and Collaboration

Aerogen’s new office in New Delhi is more than just a corporate space—it’s a center for innovation, training, and collaboration. The facility includes:

• State-of-the-art meeting rooms to foster discussions with healthcare professionals.
• Private offices and a reception area designed for smooth operations.
• A library, gym, and yoga space promoting employee well-being.
• A recreation zone and landscaped lawn to enhance workplace engagement.

By creating a dynamic work environment, Aerogen ensures that its team is motivated, engaged, and committed to delivering the best possible service. This, in turn, translates to a better experience for hospitals, doctors, and ultimately, patients.

Long-Term Commitment to Growth and Customer Success

Aerogen’s expansion into India is not a short-term investment; it is part of a long-term vision to improve healthcare delivery and customer experience. The company plans to:

• Expand from 14 to 30 employees within the next five years.
• Invest in ongoing research to develop India-specific solutions.
• Strengthen partnerships with Indian hospitals, research institutions, and distribution networks.

By prioritizing customer-centric innovation, Aerogen aims to become an integral part of India’s healthcare landscape while ensuring that patients receive the highest standard of care.

Bridging Global Innovation with Local Healthcare Needs

Aerogen’s presence in India aligns with Ireland’s reputation as a global medtech leader. By bringing Ireland’s advanced medical technologies to India, the company ensures:

• Seamless adoption of best-in-class respiratory technology tailored for Indian needs.
• Customized training programs to help healthcare professionals maximize the benefits of its devices.
• Stronger industry collaborations to drive research, innovation, and better patient outcomes.

Furthermore, the support of Enterprise Ireland ensures that Aerogen receives continuous investment, market insights, and access to global expertise. This partnership further strengthens Aerogen’s ability to innovate and enhance CX in India.

Aerogen’s Impact on India’s Healthcare Future

The expansion of Aerogen into India is not just a business move—it’s a transformational step toward better respiratory care. With a patient-first mindset, localized support, and cutting-edge technology, the company is pioneering a new era of healthcare excellence in India.

As hospitals, clinicians, and patients embrace Aerogen’s advanced solutions, India’s respiratory healthcare landscape will experience significant improvements. With strong CX principles at its core, Aerogen is set to revolutionize respiratory care, empower medical professionals, and ultimately save lives.