Achievers X Awards 2025: Elevating CX Through IT Excellence in Saudi Arabia
The upcoming Achievers X Awards 2025, hosted by Accent Info Media, is set to celebrate the contributions of IT leaders driving innovation and digital transformation in the Kingdom of Saudi Arabia (KSA). Scheduled for 10th February 2025 at the prestigious Crowne Plaza Riyadh Al Waha, the event brings together CXOs, thought leaders, and industry experts for a night of recognition, insight, and networking.
As the Saudi IT market continues to expand, with an estimated CAGR of 7.48% from 2022 to 2027, the role of IT stakeholders becomes increasingly pivotal. The event, themed around recognizing these contributions, aims to spotlight the key players shaping the Kingdom’s economic and technological landscape, with a sharp focus on customer experience (CX) as a driver of growth.
Why CX Matters in the Saudi IT Ecosystem
Customer experience stands at the intersection of technology, innovation, and strategy. In a market projected to grow by USD 5.44 billion by 2027, the ability to align IT solutions with enhanced CX has never been more critical. This year’s Achievers X Awards highlights the ways CIOs, CTOs, and IT leaders are leveraging cutting-edge technologies like AI, Web3, and blockchain to meet customer expectations and build resilient digital ecosystems.
The event emphasizes how CX is not just an outcome but a core strategy, influencing decisions in infrastructure, cybersecurity, data management, and service delivery. As the Saudi Vision 2030 underscores digital transformation, the synergy between IT innovation and CX excellence becomes a key differentiator.
Agenda: Connecting IT Leadership with CX Strategy
The thoughtfully curated agenda ensures every aspect of the event reinforces the importance of CX within the IT domain.
- Registration and Welcome Address
The evening begins with a warm welcome by the emcee, setting a collaborative tone. This is followed by a formal welcome by Sanjay Mohapatra, Editor at Accent Info Tech Media, who underscores the event’s focus on CX-centric IT leadership. - Keynotes: Aligning IT Innovation with Saudi Vision 2030
The keynote speeches delve into critical topics at the intersection of technology and CX.- Mohammed Mahnashi, a seasoned Digital Transformation Advisor, explores how Saudi Vision 2030 propels IT strategies that prioritize CX. His expertise in harmonizing transformative endeavors and strategic formulations sets the stage for actionable insights.
- Dr. Mustafa Qurban, an IT Consultant at King Fahad Military Medical Complex, expands on AI’s potential in healthcare. By discussing AI-driven risk analysis, Dr. Qurban highlights how advanced technologies enhance CX by ensuring precision, safety, and reliability in healthcare services.
- Panel Discussion: AI-led Business Strategy
A highlight of the evening is the panel discussion on AI-led business strategy, moderated by Suhail Akhtar, a leader with extensive experience in digital transformation. The panelists, including Awais Ahmad, Dr. Abeer Al-Humaimeedy, and Ali Hummadi, bring diverse perspectives to the table. Their collective expertise in digital transformation, blockchain, AI, and customer-centric solutions ensures a robust dialogue on leveraging AI to transform customer engagement.
Event Speakers: Champions of CX and IT Innovation
The event’s speaker lineup showcases industry leaders who epitomize the fusion of technology and CX.
- Dr. Mustafa Qurban
With his healthcare expertise, Dr. Qurban emphasizes the role of AI in enhancing patient experiences, illustrating the transformative power of technology in critical sectors. - Mohammed Mahnashi
A visionary in ICT and digital transformation, Mahnashi highlights strategic frameworks that align IT innovations with customer satisfaction, driving sustainable growth. - Suhail Akhtar
Suhail’s deep knowledge of IT infrastructure and cybersecurity underscores the importance of robust systems in delivering seamless CX, particularly in high-pressure environments. - Awais Ahmad
Known for his prowess in IT infrastructure modernization and cloud solutions, Awais focuses on how technology can be a catalyst for CX enhancements in enterprise environments. - Dr. Abeer Al-Humaimeedy
Dr. Abeer brings cutting-edge expertise in Web3 and blockchain, showcasing how these technologies empower businesses to deliver transparent and efficient CX solutions. - Ali Hummadi
As a digitalization leader at ARASCO, Ali’s insights bridge the gap between business strategy and customer-focused digital initiatives. That’s ensuring relevance and value.
Achievers X Awards 2025 Event Partners: Supporting CX Excellence
The event’s success is bolstered by esteemed partners who share a commitment to innovation and CX:
- Exotel (Presenting Partner): Specializing in contact center solutions, Exotel enhances customer interactions through seamless communication.
- Rakuten SixthSense (Platinum Partner): A leader in data analytics and AI, Rakuten supports smarter decision-making for superior CX.
- Seceon (Gold Partner): Stay secure, streamline operations, and save on costs—without compromising on defense.
- Cybersecurity Advisors Network (Community Partner): Safeguarding digital experiences by fortifying cybersecurity frameworks.
Achievers X Awards 2025: The CX-Centric Awards Ceremony
The Achievers X Awards 2025 ceremony is the pinnacle of the evening, recognizing trailblazers who have revolutionized IT and CX. Nominees include CIOs, IT Heads, and Digital Transformation leaders whose initiatives have redefined customer engagement and satisfaction. From implementing AI-driven solutions to enhancing digital infrastructures, these leaders are setting benchmarks for CX in the Kingdom.
Networking Opportunities: Achievers X Awards 2025 Building CX-focused Collaborations
The event concludes with a networking dinner, providing attendees the chance to exchange ideas, share experiences, and foster collaborations. This is a unique platform for connecting with peers and industry leaders. It’s for all leaders who prioritize CX as a cornerstone of their IT strategies.
Conclusion: A Celebration of IT and CX Leadership
The Achievers X Awards 2025 is not just an event. Rather, it is a movement celebrating the convergence of IT innovation and customer experience. Saudi Arabia advances toward its Vision 2030. This event underscores the pivotal role of IT leaders in driving customer satisfaction and economic growth. With its focus on knowledge sharing, recognition, and collaboration, the event sets a new benchmark. This benchmark also related to CX excellence in the IT ecosystem.
By aligning technology with customer needs, the Achievers X Awards 2025 promises to inspire a future. A future where innovation and CX go hand in hand. This celebration of achievement, strategy, and collaboration is a must-attend. It’s for anyone invested in the future of IT and CX in Saudi Arabia.
