Chandigarh University Lucknow’s AI Higher Education Summit: A New Dawn for CX in Academia
In today’s rapidly evolving technological landscape, customer experience (CX) is no longer confined to traditional industries. It has become a cornerstone for educational institutions aiming to revolutionize learning. Chandigarh University Lucknow recently hosted the AI Higher Education Summit 2025, marking a pivotal moment in shaping the future of AI-driven education and its implications for CX. With the theme “From Classroom to Cloud: Pioneering the AI Future,” this event underscored how institutions can leverage AI to transform education and create an unparalleled learning experience.
A Forward-Thinking Approach to CX in Education
The summit, aligned with the Union government’s IndiaAI Mission, brought together policymakers, industry leaders, educators, and students. It highlighted the importance of integrating CX principles into academic settings. By fostering collaboration between these stakeholders, Chandigarh University Lucknow set a benchmark for redefining how educational institutions engage with their diverse audiences. Transitioning from traditional to AI-augmented methods, the university is paving the way for a future where learning is not only innovative but also deeply personalized.
Leadership and Vision
Deputy Chief Minister of Uttar Pradesh, Brajesh Pathak, emphasized in his keynote address how India’s progress in technology and education is reshaping global perceptions. Drawing parallels between India’s ancient educational legacy and its current technological advancements, he spotlighted Chandigarh University’s commitment to preparing the next generation of skilled AI professionals. This approach aligns seamlessly with the principles of CX, which prioritize understanding and exceeding user needs.
Pathak remarked, “If we use AI in a better way, that is, along with the human brain, then AI is a better option. We must prepare our children to use AI effectively.” His insights reflect the growing importance of integrating CX into education, ensuring students not only acquire knowledge but also feel empowered to navigate a dynamic, AI-driven world.
Building a CX-Focused Educational Ecosystem
Satnam Singh Sandhu, Chancellor of Chandigarh University, reinforced the institution’s role as a leader in AI education. By launching AI-augmented multidisciplinary courses, the university is creating a culture where CX principles—such as personalization, accessibility, and innovation—are deeply embedded in the academic framework. Sandhu’s vision of an AI-powered future emphasizes the need to develop a workforce capable of transforming industries while delivering exceptional experiences.
Sandhu stated, “We will leverage the immense potential of AI to ignite groundbreaking innovation and facilitate holistic learning. Students will receive comprehensive education about AI and its applications.” This statement reflects a clear alignment with CX methodologies, focusing on providing value, relevance, and engagement for learners.
Industry Insights on AI and CX
Industry leaders who participated in the summit, including Vivek Agrawal of Accenture and Pramod Kumar Jha of LTIMindtree, shared valuable insights into AI’s transformative potential. Agrawal noted, “AI is the future of technology, and universities like Chandigarh University are taking the lead in bringing up new curriculums to meet industry demands.” His comments underline the synergy between academic innovation and CX-driven strategies, where the goal is to equip students with industry-relevant skills while addressing future workforce needs.
Jha added, “Today’s AI market is approximately $400 billion and has the potential to grow to $3 trillion by 2030.” This growth trajectory underscores the critical role of educational institutions in shaping a workforce ready to meet global demands. By prioritizing CX principles—such as responsiveness, adaptability, and foresight—Chandigarh University is positioning itself as a frontrunner in this transformative journey.
A Culture of Collaboration
The summit also highlighted the importance of collaboration in enhancing CX. With participation from over 200 school principals, 30 college representatives, and officials from five universities, the event created a platform for sharing ideas and best practices. This collaborative approach mirrors successful CX strategies in other industries, where partnerships and stakeholder engagement drive innovation.
By involving policymakers, educators, and industry leaders, Chandigarh University Lucknow ensured the summit addressed the needs of all stakeholders, fostering a shared commitment to advancing AI education. This inclusive approach aligns with the core tenets of CX, where understanding and addressing diverse needs lead to lasting impact.
The Future of CX in Education
One of the key takeaways from the summit was the emphasis on using AI to enhance educational experiences while reducing stress for students and teachers. GC Tripathi, Chairman of the Higher Education Council, Uttar Pradesh, highlighted how AI can serve as a tool for simplifying complex processes and improving accessibility. His assertion that “AI is the only alternative to reduce the stress of students and teachers” resonates with CX goals of simplifying user journeys and improving satisfaction.
Chandigarh University Managing Director, Jai Inder Singh Sandhu, echoed this sentiment, emphasizing the institution’s commitment to creating industry-ready professionals through AI-focused programs. By collaborating with global companies, the university aims to provide students with real-world exposure, ensuring they are well-prepared to deliver exceptional experiences in their respective fields.
Bridging the Gap Between Technology and Human Experience
In fact, as educational institutions embrace AI, the challenge lies in maintaining the human touch—a critical aspect of CX. The AI Higher Education Summit 2025 showcased how Chandigarh University is addressing this challenge by combining cutting-edge technology with a deep understanding of human needs. Above all, from personalized learning paths to AI-powered academic models, the university is redefining what it means to create value in education.
Conclusion
As a matter of fact, Chandigarh University Lucknow’s AI Higher Education Summit 2025 serves as a shining example of how educational institutions can lead the charge in integrating CX principles into academia. Moreover, by fostering collaboration, prioritizing personalization, and leveraging AI to enhance learning experiences, the university is setting new standards for the future of education.
As India continues to emerge as a global hub for AI innovation, institutions like Chandigarh University are not only preparing the next generation of skilled professionals but also redefining the role of CX in shaping impactful educational journeys. Rather, the summit’s success is a testament to the power of vision, collaboration, and a relentless focus on creating value for all stakeholders. In fact, through such initiatives, Chandigarh University Lucknow is truly pioneering a future where CX and education go hand in hand.
