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News

Airbus Crisis: How Airlines Turn Flight Disruptions Into Customer Loyalty

EditorNovember 29, 2025
by EditorNovember 29, 20250589
Airbus A320 Recall: A Masterclass in Crisis CX for Airlines Worldwide Imagine booking your dream holiday trip weeks in advance. Your bags are packed. You...
Airbus A320 recallairline crisis managementairline customer experienceairline CX strategycrisis communicationcustomer recoveryemployee experience EXflight disruption managementfrontline employee empowermentomnichannel customer supportproactive customer communicationservice recovery

SDHI and $227M Chemical Tanker Deal: CX Lessons in Global Trust

EditorJanuary 26, 2026January 26, 2026
by EditorJanuary 26, 2026January 26, 20260

Tulip Innovation: Why Battery Patent Disputes Are Now a CX Risk

EditorJanuary 26, 2026January 26, 2026
by EditorJanuary 26, 2026January 26, 20260

Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX

EditorJanuary 25, 2026January 25, 2026
by EditorJanuary 25, 2026January 25, 20260

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future...

EditorJanuary 24, 2026January 24, 2026
by EditorJanuary 24, 2026January 24, 20260

What Is India? How Preschoolers’ Experiences Reveal the Future of Emotion-Led CX

EditorJanuary 24, 2026January 24, 2026
by EditorJanuary 24, 2026January 24, 20260

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