CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought LeadersCX Fragmentation Trap: How Siloed Teams Destroy Customer LoyaltyEditorJanuary 6, 2026January 6, 2026 by EditorJanuary 6, 2026January 6, 2026062 From Fragmented Silos to Orchestrated Journeys: Breaking the CX Fragmentation Trap Sarah is the VP of Customer Experience at a mid-market fintech company. On paper,...