How Livewire and VergeIO Are Redefining MSP-Centric Cloud CX
In today’s evolving IT landscape, customer experience remains a top priority—especially for Managed Service Providers (MSPs). These MSPs, in turn, rely heavily on Cloud Service Providers (CSPs) to deliver scalable, reliable, and cost-effective infrastructure. However, the recent shakeups in the virtualization space have made that goal harder to achieve.
That’s where Livewire’s partnership with VergeIO enters the picture, ushering in a transformative shift focused on MSP success and client satisfaction.
A Timely Shift to Protect MSPs and Their Clients
Following Broadcom’s acquisition of VMware, the MSP community faced rising licensing costs, complex product bundles, and future uncertainty. Livewire, a CSP purpose-built for MSPs, saw the writing on the wall. Rather than continuing with legacy virtualization tools, Livewire chose to act.
They partnered with VergeIO—a rising leader in software-defined data centers—to launch an MSP-centric private cloud built for the future. This decision wasn’t just about savings. It was a deliberate move to simplify operations, enhance scalability, and improve the customer journey for every MSP they serve.
Future-Proofing the MSP Channel Experience
According to Livewire CEO Cliff Greenberg, the goal was clear: improve operational ease while reducing long-term costs. VergeIO’s VergeOS platform checked every box.
By integrating virtualization, storage, and networking into a single software-defined solution, VergeOS eliminated the fragmented, multi-product complexity that defined VMware. This not only streamlined operations for Livewire but also improved the day-to-day experience of MSPs and their clients.
Smooth Migration—No Disruptions, Just Results
One major challenge in switching platforms is migration. Downtime and data loss are unacceptable. Yet VergeIO made it seamless.
With built-in migration tools, intuitive interfaces, and compatibility with existing infrastructure, VergeOS enabled Livewire to run VMware and VergeOS side-by-side. This approach allowed for a gradual, controlled migration, ensuring zero client disruption and maximum confidence.
Moreover, VergeIO’s 24×7 engineering support, hands-on deployment assistance, and guided proof-of-concept helped Livewire every step of the way. The result? A frictionless CX migration journey for Livewire and its partners.
Operational Efficiency Enhancing Client Outcomes
Livewire’s switch to VergeOS unlocked several key CX improvements:
- 35–40% cost savings through simplified, flat-rate licensing
- Elimination of per-core fees and unnecessary product add-ons
- Reduced hardware usage, power consumption, and complexity
These benefits translate directly to MSPs. Lower infrastructure costs mean better pricing, higher margins, and improved service levels—all essential to a strong customer experience.
Enhanced Multi-Tenancy with True Isolation
Customer segmentation is vital for MSPs managing diverse client needs. VergeOS supports this by offering virtual data center (VDC) isolation per tenant.
Each MSP client gets dedicated compute, storage, and network resources. Role-based access and nested VDC features give Livewire the flexibility to tailor permissions while ensuring robust resource boundaries. This isolation eliminates performance leaks and supports reliable, secure service delivery.
Built-In Resilience, Performance, and Flexibility
VergeOS also includes features often considered premium in legacy stacks. These include:
- Tiered storage for performance and archival workloads
- GPU passthrough for AI, VDI, and high-performance computing
- Disaster recovery via snapshot-based replication
These capabilities mean MSPs can offer diverse services without juggling multiple platforms. This cohesive experience improves client trust, retention, and satisfaction.
Automation Tools that Speed Up Time-to-Value
Automation is a core CX lever in modern IT. VergeOS supports popular tools like Terraform and Ansible, allowing infrastructure-as-code deployments.
Livewire uses these for provisioning, patching, and updating environments—minimizing manual work and accelerating MSP onboarding. Fast, predictable provisioning directly benefits end customers, who experience reduced wait times and faster issue resolution.
Real-Time Visibility and SLA Assurance
Transparency and performance visibility are cornerstones of CX. VergeOS integrates natively with Prometheus and Grafana, giving Livewire real-time insights into:
- Resource usage
- Performance bottlenecks
- Capacity planning
These dashboards allow proactive alerting, SLA monitoring, and smarter support responses—strengthening service reliability and MSP confidence.
Supporting MSP Growth with Confidence
As VergeIO CEO Yan Ness stated, VergeOS was built to serve providers like Livewire. The platform removes the barriers of scale, cost, and complexity, enabling providers to serve more clients without sacrificing quality.
Livewire’s rollout of VergeOS proves that future-ready infrastructure doesn’t need to be expensive or disruptive. It just needs to be designed around the MSP customer experience.
No Hyperscaler Lock-In, No Legacy Bloat
Another CX win? Freedom. Livewire’s new model avoids vendor lock-in common with hyperscalers. MSPs regain control over pricing, service levels, and architecture decisions.
At the same time, VergeOS eliminates the overhead of legacy systems—freeing teams to focus on innovation and client outcomes.
Fully Managed Support for Seamless Partner Onboarding
Livewire continues to offer 24×7 managed support to help new partners adopt VergeOS with ease. Their CX-first onboarding ensures MSPs can move forward confidently, without the guesswork or growing pains associated with new platforms.
This attention to support reinforces Livewire’s brand promise: to be the most frictionless, responsive, and partner-centric CSP for MSPs across the country.
Final Thoughts: A New Era of Cloud CX for MSPs
The partnership between Livewire and VergeIO isn’t just a platform switch. It’s a bold shift in how cloud infrastructure is built, delivered, and supported—all through the lens of customer experience.
With simplified operations, powerful automation, and real-time visibility, Livewire now empowers MSPs to serve their clients faster, better, and more efficiently. It’s the kind of transformation that turns infrastructure from a cost center into a CX growth engine.
In a market where service quality defines success, Livewire and VergeIO are showing the path forward—one tenant, one experience, and one satisfied customer at a time.
For more details, visit VergeIO’s Livewire partnership page.
